Tom @ JBP again....

PDX Jet · 08-12-2009, 07:53 PM

Tom I called you late this evening about a cam that was nowhere to be found. I know you remember.

Not only did you point me to where I could get something close, they had something better for my app and at about 1/2 the cost.

Here's a thought, next time charge me and call them yourself. Twice now I've called you and you gave me an assload of info and sent me somewhere else to purchase. That just ain't right man. You messed up, from now on when I need parts you are gong to be the first person i call. Hope your tech line can handle my speed dial.

Seriously people, Tom has twice turned down my money and sent me straight to the source. I've learned that when I call him I can count on the fact that he is taking care of me as best he can, even at a loss. Tom will always have first crack at my buisness.

H20MOFO · 08-12-2009, 08:10 PM

Yep, Tom and the crew @ JBP are the bomb

Ummm... Tom you should bill me for that Jabsco pump while I still have some $$. Oh and what happened to those tahiti pics? lol

W.O.T · 08-12-2009, 08:45 PM

Yeah he has taken time to talk to me about a few things ive needed help with. I ordered an oil pan from him and he even called to make sure i got it and everything worked out alright with my oil psi issue. Definitely a great help and excellent person to go to for service or parts.

G-Body · 08-12-2009, 09:15 PM

Yep, another vote for tom

great customer service.

jetboatperformance · 08-12-2009, 09:56 PM

Thanks folks this is a business we truly enjoy, we are not in it for just the money (although it does help pay fo beer and gas

) PDX Glad "Chet" took care of you (i bought my first regrind for my 301 sbc door slammer in 67' from them) Damn Kreg I knew you owed me money ! Tom

sandeggo · 08-13-2009, 07:02 AM

just a little FYI for all the people that go to big river. it takes one day for parts to get from tom to BR

thatguy · 08-13-2009, 07:27 AM

Tom went out of his way to walk me through the impeller change I just did, as well as telling me what things should look like at the intake and keel, even on his lunch "break".

(All on his cell phone)
If not for Tom and Josh, I would not have a clue.

Cruiser 509 · 08-13-2009, 07:42 AM

Great folks.
Tom even gave his cell no so I could call him at the lake on a Saturday, and he was very patient with all of my dumb questions. You can't ask for better service than that.

eugene-rus · 08-13-2009, 11:53 PM

And thanks for being able to post direct to Russia! I really appreciate your service, Tom!

Ken F · 08-14-2009, 02:44 AM

Not to Hi-jack the thread but:
Eugene, hows your boat doingj???

IMPATIENT 1 · 08-14-2009, 05:31 AM

Quote:

Originally Posted by Cruiser 509

Great folks.
Tom even gave his cell no so I could call him at the lake on a Saturday, and he was very patient with all of my dumb questions. You can't ask for better service than that.

he's the 1 i call when i need something

eugene-rus · 08-14-2009, 05:41 AM

Ken, the boat is doing great. I am fixing the small things one by one. Here's the recent pic of the place I park my boat at (I think the pic goes inline with the subject):

I am keeping my status up-to-date in my thread.

eugene-rus · 08-14-2009, 06:03 AM

I am paddling out because I can't start it up at the harbor. I was warned to take it easy and nearly crashed two boats last time I started up the boat. I don't like starting up in neutral - it puts too much pressure on the engine and you never know whether it's really neutral or not.

On the pointy building subject - this has been on my wishlist for a while. There's a river right next to the cathedral but the central Moscow part of the river is restricted (controlled). I have never seen a small boat (less than 50 ft) in there. I will need a faster jet boat if I really want to do it.

jrork · 08-14-2009, 06:48 AM

Quote:

Originally Posted by H20MOFO

Yep, Tom and the crew @ JBP are the bomb

X2. Tommy, Josh and Rhonda are wonderful to deal with and even better to get to know. They've been a huge help to me and I'm proud to call them friends.

wolfie · 08-14-2009, 07:35 AM

Quote:

Originally Posted by jrork

X2. Tommy, Josh and Rhonda are wonderful to deal with and even better to get to know. They've been a huge help to me and I'm proud to call them friends.

x2!!!!!!!!

)THum bsUp
Great help...Great services!!!!!! Putting my pump in today by the way!!!!

jetboatperformance · 08-14-2009, 07:42 AM

Dave I'll call you later , Dont forget the 90 wt in the bowl Tom
also double check that your DL companion flange slides freely on that new pump shaft Thanks Tom

Glad it survived "the Brown trucK"

jrork · 08-14-2009, 08:20 AM

Quote:

Originally Posted by wolfie

x2!!!!!!!!

)THum bsUp
Great help...Great services!!!!!! Putting my pump in today by the way!!!!

Woohoo!!!! Congrats Woolify..... Now get that boat to Mardon!

wolfie · 08-14-2009, 09:26 AM

Quote:

Originally Posted by jetboatperformance

Dave I'll call you later , Dont forget the 90 wt in the bowl Tom
also double check that your DL companion flange slides freely on that new pump shaft Thanks Tom

Glad it survived "the Brown trucK"

Not only providing quick service and quality parts, but also follow up advice!!!!
The only other person that provides that level of service is my doctor and I have to pay a crap load more to him and the advice my doctor usually provides is that I'm fat!!!! I haven't heard that from Tom yet.

Thanks again Tom.

matt1840 · 08-14-2009, 09:29 AM

Although ive never actually done buiness with tom, hes always right there on the phone to help me if need be. Has always pointed me in the right direction and never tried to make any amount of money off of me by selling shit i didnt need or just for the **** of it like most places will.

My hat is off to you tom.. You the man.

nunes792003 · 08-14-2009, 10:18 AM

I thought I would give my .02 cense. My first boat rebuild was the one I'm selling today. It is a 1969 Shiada jet. I ran across this boat shop add on the web that seemed to be what I was looking for Jet boat performance. So I called this guy up and right off the bat I could tell he would do what it takes to help and not screw me either. Well it turned out that my pump was in worse shape than I thought. I did not have all the money at the time and when the work was done Tom worked out a payment plan for me. Now not trying to say that you guys need to start going to him and trying to buy stuff on credit, but this was one of those things we did not see coming into this whole deal. So here is a guy that did not know me from shit and shin olla and was willing to help me out. From that point on I tried to return the favor by sending him as much business as possible. So here is to you Tom for doing a great job and not changing. Thanks. Steve.

jetboatperformance · 08-14-2009, 10:24 AM

Guys we are truly humbled by all this Thank You so much for your comments we're very proud ! I spend 90% of my day on the phone The true "unsung" ones here however are son Josh who has worked and hung out with me since he was a toddler, Josh runs day to day shop operations ,runs the lathe and mill, builds motors, carbs ,builds jets and rigs boats as well as an enormous amount of research and R&D Josh also helps with the phones, My Wife Rhonda (of 35 years) got me into this with one ride in her "pops" Jet years ago Rhonda does books, nearly all shipping and recieving and phones after she finishes with our our Insurance inspection business everyday.We are a total family business and have no other payed workers other than Hondo Hal who helps out occasionally and works for race gas. What is especiallly Important is all of you as customers and friends and your love and support for this sport and your continued support of us as well as the other vendors and business here and in this industry.
I've be fearfull lately we may have been a little slow on the "uptake" many of you may not know that almost 8 weeks we have been (behind the scenes) moving to a newer bigger shop, more parking ,larger offices and a "clean room" about 3 miles from the old location where we were BTW for 15 years. To do this we actually bought a Semi trailer . It was a "hurculean task to say the least . Hats off to Folks here like Duane (hi tech) and Rex ! I now know what you went thru. Were "In" and 100% operational Now ! I will put up a shop tour soon Tom

jdf · 08-14-2009, 04:39 PM

ok yall i got one better ,,,can your wife call and order they right parts for what you need ??? well mine can and understands what she needs to talk about motor pumps etc she may not use the right name but tom the man does and we get the right part every time .....tom has took my calls on a late sat night and helped us out ..bye the way tom her boat ran 109 easy with the big impeller ......... at 5950 rpm time to turn the blower up

oh yea she will run the piss out of it you rock tom

4trax · 08-14-2009, 06:02 PM

Thank you VERY MUCH Josh, Rhonda & Tom. Looking forward to the part & clothing

engine doctor · 08-15-2009, 02:32 PM

Hi Tom @ JBP....Found You

08-12-2009, 07:53 PM	#1
PDX Jet Member Join Date: May 2009 Posts: 83	Tom @ JBP again.... Tom I called you late this evening about a cam that was nowhere to be found. I know you remember. Not only did you point me to where I could get something close, they had something better for my app and at about 1/2 the cost. Here's a thought, next time charge me and call them yourself. Twice now I've called you and you gave me an assload of info and sent me somewhere else to purchase. That just ain't right man. You messed up, from now on when I need parts you are gong to be the first person i call. Hope your tech line can handle my speed dial. Seriously people, Tom has twice turned down my money and sent me straight to the source. I've learned that when I call him I can count on the fact that he is taking care of me as best he can, even at a loss. Tom will always have first crack at my buisness.

08-12-2009, 08:10 PM	#2
H20MOFO Senior Member Join Date: Dec 2007 Posts: 3,262	ditto Yep, Tom and the crew @ JBP are the bomb Ummm... Tom you should bill me for that Jabsco pump while I still have some $$. Oh and what happened to those tahiti pics? lol __________________ Another Hot Boat refugee

08-12-2009, 09:15 PM	#4
G-Body Member Join Date: Mar 2008 Location: Downers Grove Posts: 90	Yep, another vote for tom great customer service. __________________ 10' Custom with 25 Merc_____17' Sleekcraft jet____85 El Camino SS 5.3L/4l60E 3.73 posi____1980 Chevette 4.3L v6/4l60e____www.fquick.com/G-Body

08-12-2009, 09:56 PM	#5
jetboatperformance JetBoat Marine Parts&Svc Join Date: Dec 2007 Location: Atascadero Calif Posts: 3,364	Thanks folks this is a business we truly enjoy, we are not in it for just the money (although it does help pay fo beer and gas ) PDX Glad "Chet" took care of you (i bought my first regrind for my 301 sbc door slammer in 67' from them) Damn Kreg I knew you owed me money ! Tom __________________ -------------------------- www.jetboatperformance.com 805)-466-4719 jetboatinfo@sbcglobal.net

08-13-2009, 07:02 AM	#6
sandeggo Senior Member Join Date: Jan 2008 Location: La Costa Posts: 444	just a little FYI for all the people that go to big river. it takes one day for parts to get from tom to BR __________________ finally found a diverter!

08-12-2009, 08:45 PM	#3
W.O.T Senior Member Join Date: Jan 2008 Location: Campo Ca Posts: 690	Yeah he has taken time to talk to me about a few things ive needed help with. I ordered an oil pan from him and he even called to make sure i got it and everything worked out alright with my oil psi issue. Definitely a great help and excellent person to go to for service or parts.

08-13-2009, 07:42 AM	#8
Cruiser 509 Member Join Date: Jan 2008 Posts: 49	Great folks. Tom even gave his cell no so I could call him at the lake on a Saturday, and he was very patient with all of my dumb questions. You can't ask for better service than that.

08-13-2009, 11:53 PM	#9
eugene-rus Member Join Date: Feb 2009 Location: Moscow, Russia Posts: 76	And thanks for being able to post direct to Russia! I really appreciate your service, Tom!

08-14-2009, 02:44 AM	#10
Ken F Senior Member Join Date: Dec 2007 Posts: 552	Not to Hi-jack the thread but: Eugene, hows your boat doingj??? __________________ The liberals are asking us to give Obama time. We agree and think 25 to life would be appropriate.

08-14-2009, 05:41 AM	#12
eugene-rus Member Join Date: Feb 2009 Location: Moscow, Russia Posts: 76	Ken, the boat is doing great. I am fixing the small things one by one. Here's the recent pic of the place I park my boat at (I think the pic goes inline with the subject): I am keeping my status up-to-date in my thread.

08-14-2009, 06:03 AM	#13
eugene-rus Member Join Date: Feb 2009 Location: Moscow, Russia Posts: 76	I am paddling out because I can't start it up at the harbor. I was warned to take it easy and nearly crashed two boats last time I started up the boat. I don't like starting up in neutral - it puts too much pressure on the engine and you never know whether it's really neutral or not. On the pointy building subject - this has been on my wishlist for a while. There's a river right next to the cathedral but the central Moscow part of the river is restricted (controlled). I have never seen a small boat (less than 50 ft) in there. I will need a faster jet boat if I really want to do it.

08-14-2009, 07:42 AM	#16
jetboatperformance JetBoat Marine Parts&Svc Join Date: Dec 2007 Location: Atascadero Calif Posts: 3,364	Dave I'll call you later , Dont forget the 90 wt in the bowl Tom also double check that your DL companion flange slides freely on that new pump shaft Thanks Tom Glad it survived "the Brown trucK" __________________ -------------------------- www.jetboatperformance.com 805)-466-4719 jetboatinfo@sbcglobal.net

08-14-2009, 09:29 AM	#19
matt1840 Senior Member Join Date: Feb 2008 Location: Sacramento Ca. Posts: 921	Although ive never actually done buiness with tom, hes always right there on the phone to help me if need be. Has always pointed me in the right direction and never tried to make any amount of money off of me by selling shit i didnt need or just for the **** of it like most places will. My hat is off to you tom.. You the man.

08-14-2009, 10:18 AM	#20
nunes792003 Short and stout Join Date: Jul 2008 Location: Nor Cal Posts: 180	Since were giving credit. I thought I would give my .02 cense. My first boat rebuild was the one I'm selling today. It is a 1969 Shiada jet. I ran across this boat shop add on the web that seemed to be what I was looking for Jet boat performance. So I called this guy up and right off the bat I could tell he would do what it takes to help and not screw me either. Well it turned out that my pump was in worse shape than I thought. I did not have all the money at the time and when the work was done Tom worked out a payment plan for me. Now not trying to say that you guys need to start going to him and trying to buy stuff on credit, but this was one of those things we did not see coming into this whole deal. So here is a guy that did not know me from shit and shin olla and was willing to help me out. From that point on I tried to return the favor by sending him as much business as possible. So here is to you Tom for doing a great job and not changing. Thanks. Steve.

08-14-2009, 10:24 AM	#21
jetboatperformance JetBoat Marine Parts&Svc Join Date: Dec 2007 Location: Atascadero Calif Posts: 3,364	Guys we are truly humbled by all this Thank You so much for your comments we're very proud ! I spend 90% of my day on the phone The true "unsung" ones here however are son Josh who has worked and hung out with me since he was a toddler, Josh runs day to day shop operations ,runs the lathe and mill, builds motors, carbs ,builds jets and rigs boats as well as an enormous amount of research and R&D Josh also helps with the phones, My Wife Rhonda (of 35 years) got me into this with one ride in her "pops" Jet years ago Rhonda does books, nearly all shipping and recieving and phones after she finishes with our our Insurance inspection business everyday.We are a total family business and have no other payed workers other than Hondo Hal who helps out occasionally and works for race gas. What is especiallly Important is all of you as customers and friends and your love and support for this sport and your continued support of us as well as the other vendors and business here and in this industry. I've be fearfull lately we may have been a little slow on the "uptake" many of you may not know that almost 8 weeks we have been (behind the scenes) moving to a newer bigger shop, more parking ,larger offices and a "clean room" about 3 miles from the old location where we were BTW for 15 years. To do this we actually bought a Semi trailer . It was a "hurculean task to say the least . Hats off to Folks here like Duane (hi tech) and Rex ! I now know what you went thru. Were "In" and 100% operational Now ! I will put up a shop tour soon Tom __________________ -------------------------- www.jetboatperformance.com 805)-466-4719 jetboatinfo@sbcglobal.net

08-14-2009, 04:39 PM	#22
jdf Senior Member Join Date: Feb 2008 Posts: 180	ok yall i got one better ,,,can your wife call and order they right parts for what you need ??? well mine can and understands what she needs to talk about motor pumps etc she may not use the right name but tom the man does and we get the right part every time .....tom has took my calls on a late sat night and helped us out ..bye the way tom her boat ran 109 easy with the big impeller ......... at 5950 rpm time to turn the blower up oh yea she will run the piss out of it you rock tom

08-14-2009, 06:02 PM	#23
4trax Senior Member Join Date: Dec 2007 Location: Shawano, Wi. Posts: 695	Thank you VERY MUCH Josh, Rhonda & Tom. Looking forward to the part & clothing __________________ I went in and got recircumsized again........I lost 10lbs. & was able to save the lives of 3 children in the burn center.........but it's not my fault they turned out to be dickheads. 4trax@charter.net

08-15-2009, 02:32 PM	#24
engine doctor Registered User Join Date: Aug 2009 Posts: 13	Hi Tom @ JBP....Found You

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