Thread:

Please don't shop at Action Motorsports Lake Havasu

All businesses in Arizona are supposed to post their license in a publicly
visible place. The owner is always stated on the license.

Pesky Varmint

Originally Posted by Blown Lavey

Buyers beware!!!

I wandered into a local Lake Havasu business Action motor sports on Monday. I had an hour to kill and they were posting a sale. My husband is a picky dresser so I am always looking for stuff for him. I picked up a white t-shirt I thought he might like and then asked the girl working what her return policy was. I explained that my husband is picky and I often have to return 1/2 of what I buy. "What is your return policy?" she responds its no problem if you leave the tags on and with your receipt. I say ok and select a couple shirts. I then look at the hats on top of the shirt rack. I again ask her "what is the return policy?" she replies "No problem if the tags are on it." "the big thing is the tags make sure you leave the tags on it." I then move to the shorts sale rack and select some shorts 6 pair and ask again the return policy. She responds again same thing leave the tags on. I say ok no problem. Over to the sunglasses I go. Ask the return policy she says these are exchange only. I respond ok then I'm not going to take any because I have to return half the stuff I get my husband and need to be able to return them if he doesn't like them. I check out $337 of stuff.

Tuesday I return to the store (not even 24hrs later) same 2 people working and one asks about the 1st birthday party I'm planning for my dog, clearly remembering me and our conversations. I give her the bag for return about $200 of stuff hubby didn't like and she says "do you want to look around for exchange?" I say no I want it credited back to my AMX, she says oh no I'm sorry it is exchange only or store credit.

WHAT?? I asked you 4 times yesterday and you assured me no problem with returning the items just keep the tags on them. she tells me oh no I didn't say that I said exchange only. What are you crazy why would I of asked you 4 times if you clearly told me it was exchange only? Why did I pass on sunglasses commenting that I need to be able to return stuff and it was exchange only? She has no good response other than I'm sorry would you like a store credit.

I have no interest in your store credit I will never be going back to your store. How can you look your customer in the eye lie to them to make a sale and expect them to want to return? I vote with my money and our money will be going to someone who is not a crooked business.

My husband calls the store to talk to the manager just to inquire their side of the story. He asks for the manager the girl states "I am the manager" he asks her name, who am I speaking with?" she gets defensive, rude and hangs up on him without ever giving her name. Why does asking a name get you hung up on? More importantly why do they have customers at all?


I notified American express immediately and they are investigating them for fraud. I am putting my story out there so others will be informed of crooked businesses in Lake Havasu unfortunately there are still a few in this small town.



From my wifes blog.
After my wife told me what happend,I called and asked to speek to the manger. Lady wouldnt even give me her name. Great customer service. Hope your ship sinks with the economy. What pos. Great way to treat a customer that just spent 300 plus in your store.

I already know who the owners are, you would be amazed at what google can find. The real problem is the lack of customer service, and disrespect to a customer when you dont have the common courtesy to tell them your name. Like I said POS.

yeah there customer service sucks! so does about every other store in this town..

this is the reason shoes plus, inland industries and island sports are no longer in buisness same family same bs!

You're having a birthday party of your dog?

Originally Posted by Blown Lavey

Buyers beware!!!

I wandered into a local Lake Havasu business Action motor sports on Monday. I had an hour to kill and they were posting a sale. My husband is a picky dresser so I am always looking for stuff for him. I picked up a white t-shirt I thought he might like and then asked the girl working what her return policy was. I explained that my husband is picky and I often have to return 1/2 of what I buy. "What is your return policy?" she responds its no problem if you leave the tags on and with your receipt. I say ok and select a couple shirts. I then look at the hats on top of the shirt rack. I again ask her "what is the return policy?" she replies "No problem if the tags are on it." "the big thing is the tags make sure you leave the tags on it." I then move to the shorts sale rack and select some shorts 6 pair and ask again the return policy. She responds again same thing leave the tags on. I say ok no problem. Over to the sunglasses I go. Ask the return policy she says these are exchange only. I respond ok then I'm not going to take any because I have to return half the stuff I get my husband and need to be able to return them if he doesn't like them. I check out $337 of stuff.

Tuesday I return to the store (not even 24hrs later) same 2 people working and one asks about the 1st birthday party I'm planning for my dog, clearly remembering me and our conversations. I give her the bag for return about $200 of stuff hubby didn't like and she says "do you want to look around for exchange?" I say no I want it credited back to my AMX, she says oh no I'm sorry it is exchange only or store credit.

WHAT?? I asked you 4 times yesterday and you assured me no problem with returning the items just keep the tags on them. she tells me oh no I didn't say that I said exchange only. What are you crazy why would I of asked you 4 times if you clearly told me it was exchange only? Why did I pass on sunglasses commenting that I need to be able to return stuff and it was exchange only? She has no good response other than I'm sorry would you like a store credit.

I have no interest in your store credit I will never be going back to your store. How can you look your customer in the eye lie to them to make a sale and expect them to want to return? I vote with my money and our money will be going to someone who is not a crooked business.

My husband calls the store to talk to the manager just to inquire their side of the story. He asks for the manager the girl states "I am the manager" he asks her name, who am I speaking with?" she gets defensive, rude and hangs up on him without ever giving her name. Why does asking a name get you hung up on? More importantly why do they have customers at all?


I notified American express immediately and they are investigating them for fraud. I am putting my story out there so others will be informed of crooked businesses in Lake Havasu unfortunately there are still a few in this small town.



From my wifes blog.
After my wife told me what happend,I called and asked to speek to the manger. Lady wouldnt even give me her name. Great customer service. Hope your ship sinks with the economy. What pos. Great way to treat a customer that just spent 300 plus in your store.

sounds we have the same problem... I buy all kinds of stuff,then don't want it the next day...

maybe I need to pay with a credit card

Same exact thing happened to my wife. She bought me a ton of stuff saying I may return a few things and they said no problem. Full refund with the tags on. Went to return two days later only for store credit. My group will not go there anymore..

I had 16 guys out last weekend for a bachelor party for a youngster from back in Cali and we stopped in there to pick up what they forgot to bring from home and one of the guys bought some kinda pricey sunglasses and within an hour of wearing them the next morning he jumped off the swimstep of my bucket with them in his hand and when he came up one of the lenses were gone. later that day we returned to the store to exchange them for a new pair MGR lady said "no exchange because a lens was missing" he said "it fell out in the water to easily" she said "they are designed like that for when people prescriptionize them" She wouldn't budge. I wont be going back. I was pretty dissapointed in her lack of customer service.

Originally Posted by Ultracrazy

You're having a birthday party of your dog?

I was thinking the same thing.....

Originally Posted by MudPumper

I was thinking the same thing.....

No kids, dog = kid. Happy wife happy life, im sure you know how that goes.

Nice store but thier prices are through the roof!

Originally Posted by RVRKID

You guys all need to go to my buddies store, a fellow boater too:

http://www.utilityboardsupply.com/page_203.htm

Utility Lake Havasu
1641 Mccullock Blvd. N # 17
Lake Havasu City, AZ 86403
(928) 453-5878
View Special Events
Hours:
Mon - Thurs 9am - 7pm
Fri - Sat 9am - 8pm
Sun 9am - 6pm

Garddogg, are you comparing apples to apples? Or Apples to Oranges? Rest assured the owner of Utility also a close friend of mine would like to hear if his store is selling the same items that others are selling at a higher price. I'd bet he isn't. Jeff is the leader in this industry, board wear, etc. Let me know and I'd be glad to pass this info. on to Jeff.

Phil