Viking Boat Lifts - Beware!!
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Viking Boat Lifts - Beware!!

  1. #1
    Adrenaline Junkie Adrenaline Junkie's Avatar
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    Default Viking Boat Lifts - Beware!!

    Greetings all. I am in the process of enduring a HORRIBLE experience with Viking Boat Lifts VIKING BOAT LIFT-marine hoist and docks out of Ontario Canada, and wanted to post my experiences to possibly prevent a fellow PB member from having to suffer through experiences similar to mine.

    It all started great last fall when I was searching for a shallow water boat lift that could hoist my 8k lb 2007 Eliminator Daytona. There are few options, but I found Viking and liked the fact that they claimed their design allowed the lift to remain in the water during winter seasons. I even spoke with a customer of theirs that had left the lift in over the winter without issue.

    They were easy to deal with through the sales process. Unfortunately, I needed 2 of these lifts to hoist a boat of my length. They asked for $10k deposit, of which I was very uncomfortable with. After dealing with Angelina through the entire sales process, I finally told here there was no way I was going to send $10k out of the country as desposit. She got the owner and founder of the company on the phone, Bo Moeller, and he began to explain how everyone gives him a minimum of 50% down. After some discussion, he understood my concern and said he'd settle for a $2k deposit. Begrudginly, I agreed.

    All seemed cool. I sent the deposit check. I received a confirmation email form them, as well as confirmation post card.
    Then the games began.

    In early April I reached out and asked when they were going to do my install. Several days went by without a response. I sent another email...again several days went by without a response. I then called and left a message. A few more days go by and I get an email from someone named Toni stating that they don't have an install date and they'll have to get back to me.

    End of April rolls along so I call back. Mailbox is full. I send an email asking when my install date was as we agreed it was going to be first week in May. Several days go by, it's now first week in May. I call, able to leave a message. several days go by. No returned phone call. The following week, I get an email from Toni with some cryptic verbiage around them having a few set backs, and they still can't give me an install date, but it definitely won't be the first 3 weeks in May.

    "Set Backs?' So the compassionate side of me fears that something may have happened to Bo or Angelina so I reply back to Toni and ask if Bo and Angelina are ok. No response. The following week - still no response.

    So, now I begin to get suspcicious and start poking around the internet and find that I am not alone. There are several others experiencing challenges similar to mine with this company. So much so that there is a guy that started a blog about his challenges -> http://vikingboatliftnightmares.blogspot.com/2011/04/dont-buy-viking-boat-lifts.html

    And
    another person on a legal forum seeking advice on how to sue Viking to to their lack of performance -> http://www.justanswer.com/canada-law/3f0u8-purchased-boat-lift-viking-boat-lift-stoney-creek.html

    After
    seeing this, I put Viking Boat Lift on Notice in writing and gave them 2 weeks to have my lift installed. If not, I wanted my deposit back and was seeking another solution. If they chose not to return my desposit I was going to seek legal action and let others know of my experience. That date has now come and gone. I have purchased an RGC lift from another vendor and am moving on from this company.

    As a small business owner, I always found that being honest with my customers fared well. It is unfortunate that the folks at Viking Marine haven't treated me (and apparently others) in this fashion.

    So now I am engaging an attorney in Ontario to go after my deposit. As opposed to singing their praises for doing what they agreed to do and what I paid them to do, because they have failed MISERABLY!

    Hopefully this helps others avoid the headaches I've enjoyed this spring. I will proivde updates as the saga continues.
    It's a shame that one has to endure this kind of dishonest and unprofessional behavior.
    Last edited by Adrenaline Junkie; 06-13-2011 at 06:43 AM.

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  3. #2
    Adrenaline Junkie Adrenaline Junkie's Avatar
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    Default Update #1

    Thought I would give an update on my Viking Boat Lift Saga. On June 14th, I finally received an email from Angelina at Viking Marine. She had stated that they had read my post and were sorry that I had to seek another lift provider due to their inability to deliver. She had stated that she would be sending my deposit back without issue. Now, since I have heard all sorts of promises from them over the past several months, I responded skeptically and said I look forward to seeing my check, however if I don't have it by Monday, I will update my post on the forums with your lack of performance and begin sending letters out to the editor of various boating magazines.

    Well, this morning, I got an email from Angelina stating that Bo is still out of the office and now I won't receive my check until next week. WOW! What a surprise. More lame execuses or as people with some integrity might call them, stall tactics.
    Consider yoursleves updated and warned. I'll post my next update 6-27.

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    Default Thanks

    Well, I for one thank you for your informative thread. Although there are no plans in my future for any boat lift purchases, I feel you have done the boating family here a valuable service by sharing your unfortunate experiences. I sincerely hope you are able to post that your deposit has been returned in full in the near future...AND, would welcome an explanation from Viking, if there is one?....There is an endless list of companies that are suffering due to this terrible economy, and unfortunately, a much shorter list of companies that have "manned up" and made the necessary steps to "make it right" with customers. A company having problems is acceptable. How they handle dissatisfied customers will say a great deal about the bottom line integrity of those companies....
    Ray
    LOUD BOATS SAVE LIVES

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    Cool

    Last edited by Serg; 06-01-2012 at 12:24 PM.

  6. #5
    Adrenaline Junkie Adrenaline Junkie's Avatar
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    Default

    Quote Originally Posted by Serg View Post
    Thank you everyone for sharing your experience as its obvious that Im not the only one to be in this horrible situation. The entire sales process went seamlessly well, however the problems started after I paid 50% deposit ($4,000) for my lift in early May 2011. There was a major change in cutting all communication with me by not responding to email or voice-mail. Estimated dates for an installation have come and gone. At this point Im no longer interested in having any association with Viking Marine and having their lift installed as this experience is a fair indication of having no future service or technical support. Not surprisingly my request to return the deposit has been ignored which leaves me no choice but to start the process with the Small Claims court in Hamilton, Ontario. Im looking to partner with those who are in the same situation to sue VIKING MARINE INTERNATIONAL.
    I also plan to speak with local police in Hamilton.

    On another note, Canada Post is currently on strike meaning that even if the check with your return deposit is in the mail, it won’t reach you for some time. Or is it another trick with promises by Viking Marine to use the postal strike as an excuse?
    Serg, sorry you're feeling the same pain I am. The good news is I live in upstate NY and can drive to Hamilton in less than 2 hours. I would be happy to participate in a suit against these folks...and am also willing to drive over to Viking, have them hand me the returned deposit checks back for other US residents also in this painful place, and I'll physically mail them at a US post office if the CA Post is on strike. Not sure what your location is, but feel free to PM me your contact info so we can discuss the required legal action (as I have begun that process as well).

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    Default Viking Boat Lift Beware

    We also have had a terrible time with Viking Boat Lift in Stoney Creek, Ontario.
    We are still waiting delivery of our boat lift ordered May 2009!
    After numerous emails we finally got a delivery date of June 25 2010.
    Guess what! They were a no show after we arranged a barge and helpers.
    More emails and phone calls mostly all having no response.
    Finally last fall we got a response but it was just a note that they were having set backs.
    There still was no actual delivery date given.
    This spring we received an email that they were coming to deliver and install the lift May 6-7.
    Guess what! They were a no show!
    I have contacted the Better Business Bureau in Stoney Creek to report this company.
    I can't help but think, they are trying to abscond with our deposit of $4000.
    We are very nervous now of their tactics and for our deposit.
    I have written them a letter asking for a delivery date of June 30 of this year or a return of our deposit for breach of contract.
    They have failed to provide us with their product after 2 years! And we have been more than patient.
    I believe this company is rude at the very least and certainly not reputable.
    We will proceed legally in every attempt to get our deposit back.
    Thanks for the thread and feedback.
    Jean

  8. #7
    Living in a cage of fear thatguy's Avatar
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    Default

    Man, talk about bad deals.
    I can only hope that these guys aren't still taking deposits, but unfortunately it sounds like that's all they have been doing.
    Good luck to all involved, it doesn't sound like they have any money to refund though.
    Tommy
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    Tommy please remove all Jimsplace quotes from your sig and don't put more back. He doesn't like it and it is against the rules. Thank you.
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  9. #8
    Adrenaline Junkie Adrenaline Junkie's Avatar
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    Quote Originally Posted by Jean View Post
    We also have had a terrible time with Viking Boat Lift in Stoney Creek, Ontario.
    We are still waiting delivery of our boat lift ordered May 2009!
    After numerous emails we finally got a delivery date of June 25 2010.
    Guess what! They were a no show after we arranged a barge and helpers.
    More emails and phone calls mostly all having no response.
    Finally last fall we got a response but it was just a note that they were having set backs.
    There still was no actual delivery date given.
    This spring we received an email that they were coming to deliver and install the lift May 6-7.
    Guess what! They were a no show!
    I have contacted the Better Business Bureau in Stoney Creek to report this company.
    I can't help but think, they are trying to abscond with our deposit of $4000.
    We are very nervous now of their tactics and for our deposit.
    I have written them a letter asking for a delivery date of June 30 of this year or a return of our deposit for breach of contract.
    They have failed to provide us with their product after 2 years! And we have been more than patient.
    I believe this company is rude at the very least and certainly not reputable.
    We will proceed legally in every attempt to get our deposit back.
    Thanks for the thread and feedback.
    Jean
    Wow! ...and I thought I was patient. You've demonstrated the patience of a saint. Unfortunately you're not being rewarded for it.

    My reason for hitting these forums is 2 fold:
    1. To warn fellow boaters of this dishonest company, in hopes of preventing them from the pains I've had to endure.
    2. Pull together others that are in the midst of the same situation so that we may organize a collaborative action.

    So far I've come across 5 others that are being scammed by these guys. Let's see if others also make themselves known over the next couple of weeks, then I'll personally take ownership of organizing the group and planning our case.

    If there are those that are also in this situation that would rather not publicly state so on this forum, but would like to participate in the collaborative action, please PM your contat info so I can invite you to a conf call with the rest of us.

    And should any of you feel inclined to send an email to the company letting them know that as boaters we do not appreciate dishonest business, feel free to send them an email at viking@vikingboatlift.com I am sure they'd love to hear from you.

  10. #9
    deckboat owner rschap1's Avatar
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    Default freeze proof??

    I would at minimum be VERY VERY very skeptical of anyone claiming that you can leave their lift in frozen waters.
    I am in Michigan and would never dare no matter the manufacturer says.
    How would it possibly not get destroyed??

    Starting out with a sales pitch like that would make me super skeptical of anything else said after that...
    Good luck with your recovering deposits from this place, thanks for sharing, best of luck ! ! !

  11. #10
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    Default

    Quote Originally Posted by rschap1 View Post
    I would at minimum be VERY VERY very skeptical of anyone claiming that you can leave their lift in frozen waters.
    I am in Michigan and would never dare no matter the manufacturer says.
    How would it possibly not get destroyed??
    Not to highjack an important thread, but I was in Amsterdam in February back in the '90's. The Dutch leave their boats in the frozen canals all winter. They looked puzzled when I brought up damage to the hulls from the ice. Crazy but they do it.....
    "Bottle by bottle, I'm clearing off that shelf...."

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    Default Canada?

    Does the Canadian Gov't, or the local Gov't have an Attorney General like the States? I would certainly contact the local Prosecutor as a group and see what, if anything could be done from a criminal Fraud standpoint. With 5 people responding in a relative short time there could be dozens of people out there in the same situation of losing their deposit. Ultimately, it will be a Civil Court matter, but if the Prosecutor sees a pattern of FRAUD he may step into Viking with a criminal complaint, lock them, and their company up, seize any remaining assets, etc etc...You're not talking about someone taking your lunch money here, it seems as though there are multiple thousands of dollars involved here. I wonder what the US gov't would have to say since some of the fraud extended across an international border, through phone lines, etc etc??......Wire or mail fraud??... Could be a US federal crime involved here if enough "victims" are in America....
    Ray
    LOUD BOATS SAVE LIVES

  13. #12
    Adrenaline Junkie Adrenaline Junkie's Avatar
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    Default

    Quote Originally Posted by rschap1 View Post
    I would at minimum be VERY VERY very skeptical of anyone claiming that you can leave their lift in frozen waters.
    I am in Michigan and would never dare no matter the manufacturer says.
    How would it possibly not get destroyed??

    Starting out with a sales pitch like that would make me super skeptical of anything else said after that...
    Good luck with your recovering deposits from this place, thanks for sharing, best of luck ! ! !
    Believe me....me too! I started by personally speaking to 2 customers that have them installed within 100 miles of my house and left them in the water for 2 winters or more without issue. However, people are starting to come out of the woodwork now (see the one blog post I referenced above) stating the did have problems w/ice. So it really depends upon the body of water you're on, and how lucky you are. There aren't many man-made items that can stand up to mother nature.

    I also just found another group of victims on another forum here -> Any Experience with Viking Boat Lifts? - The Hull Truth - Boating and Fishing Forum

    Misery loves company.

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    Post

    Last edited by Serg; 06-01-2012 at 12:25 PM.

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    Default

    Junkie,

    I see you're from Rochester so we must live close to each other. I live along the shore of Lake Ontario between the river & braddocks bay. I would never leave my hoist in the water during the winter. Once the ice starts to melt and the lake gets rough, the ice chunks would most likely destroy it (or bend it out of shape). I'd hate to see you spend that much money for it to get ruined. I guess if you're on one of the Bays or fingerlakes it might be ok.
    -Funny, I've never seen your boat?! Anytime I hear a loud boat going by I always run to the window like a little kid LOL! Have you seen that orange Outerlimits?
    1979 Glastron Carlson CVX-20, 460 jet w/diverter

    1972 Glastron Carlson CV-21, Twin Turbo 509 ( http://www.classicglastron.com/phpbb...hp?f=34&t=5596 )

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