Problems With Ford Dealer Service
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Problems With Ford Dealer Service

  1. #1
    Member 454Carribean's Avatar
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    Default Problems With Ford Dealer Service

    Long story short. I have a 2002 Excursion Diesel and it kept dying on me. I took it to ford of upland and they told me it needed a new PCM(computer). I didn"t feel like that was the problem so I had the vehicle towed(after paying $100 for the diagnosis) to a Diesel Shop in Downey(Dieseltune). Anyway Dieseltune figured out the fuelheater in the fuel filter was bad and just unplugged it. I wrote a letter to Ford of Upland and they have refused to refund me the money for the diagnosis. Anyone have a similiar experience and how did you deal with it? I know it's only $100 but I don't think i should have to pay for something I didn't get.

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    Wishin I was at the lake! Brian's Avatar
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    They're probably mad because they didn't get to rip you off for another grand or two! It would have been one thing if the diagnosis was correct and you chose to fix it yourself or take it elsewhere, but I can see why you wouldn't feel right paying for bogus info.

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    Cool Best Diesel

    I want to know which is the best diesel for use ?


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    Senior Member GT Jets's Avatar
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    Read your post and have a mixed reaction, on the one hand, had they replaced the computer for an undisclosed amount of loot, would they have stood by the repair and helped you out, my guess is probably not, on the other hand, are you sure the computer did not overheat the heater and kill it? I don't know... It is rare for a dealership to refund the shop time for diagnosis, even if the diagnosis is incorrect, first of all because the computer could be bad, the diesel shop didn't actually "fix" anything, who's to say you get the heater replaced and the ECM wont run it?

    Sorry, IMO you got F'ed out of $100, now you know who to go to if you have an issue...Just my .02c

    GT

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    Member 454Carribean's Avatar
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    Good point, If I replace the heater it is possible the computer will not be able to run it. However, from my research I fave found that the computer and heater are on the same circuit and a short in the heater will cause the computer to malfunction or burn the fuse. I called Ford Motor Co. today and they said that the dealer should give me my money back but they can not force them to. My next stop is San Bernadino County Courthouse so I can take them to small claims court. To me it is a matter of principle. As an electrician, if I had done the same thing, I would just give the money back. Thanks for your input. This boards are a great opportunity to get objective points of view.

  7. #6
    "Try it Now!" Tahiti Boss21's Avatar
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    where abouts do you live 454 carribean. I got a line on a couple of good ford PSD techs out this way....(yucaipa) I have an 02 PSD f350 that's having a stalling issue that i can't pinpoint yet. Mine happens at idle..starts taching up...romps a few times...then usually stalls. Then it goes away for a week or so...then comes back. It's a pain in the ass to find what it is so far...
    1992 Eliminator Daytona 21'

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    Member 454Carribean's Avatar
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    I'm in Rancho Cucamonga, did you have the cam position sensor recall done? Could be the culprit. Didn't fix my problem may work for you. All the mechanic did on mine was unplug the heater(harness right at the fuel filter) and disconnected the battery to reset the comp..

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    "Try it Now!" Tahiti Boss21's Avatar
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    yes i just had the recall done about a month before it acted up. I thought it was my DP tuner..but can't pinpoint it for sure. I guess i'll just have to keep driving it and hope for the best! PM me if you're interested in the contact info for the other tech i know. *indio area ford dealer*
    1992 Eliminator Daytona 21'

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    Boat Nut sleekcrafter's Avatar
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    Could be the IRP valve is acting up, get goofy symtoms when the nut is loose on the magnet. Another possibility is the IPR is fouled, a piece of debris is making it stuck or be sluggish. As far as the CPS, never did the recall, but did put the I-6 CPS sensor in, big improvement over a good working stock CPS....quieter, and improved MPG.

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    Member 454Carribean's Avatar
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    What is an I-6 CPS, and what was your mpg improvement?

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    A legend to the DNR vdrive502's Avatar
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    cam position sensor right sleek

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    Member 454Carribean's Avatar
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    I know C.P.S., cam position sensor, don't know what I-6 means.

  14. #13
    TPC
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    Small claims court.

    Go for it.
    Go in, file the papers, get them served, and they'll owe you all the fees and service charges too.

    They will have their service manager show up if they appear.
    He'll attack everything about you and your truck but the specific issue.
    He'll say Ya never brought it in for the recomended service, ect ect,,,

    I've been through this with the bastards,, take them to the mat and pin them.

    Rosin' up and file bro.
    Last edited by TPC; 09-28-2008 at 07:44 PM.
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  15. #14
    Boat Nut sleekcrafter's Avatar
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    Quote Originally Posted by 454Carribean View Post
    I know C.P.S., cam position sensor, don't know what I-6 means.
    It's the CPS for the 6 cylinder IH

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