Thread:

Problems With Ford Dealer Service

Long story short. I have a 2002 Excursion Diesel and it kept dying on me. I took it to ford of upland and they told me it needed a new PCM(computer). I didn"t feel like that was the problem so I had the vehicle towed(after paying $100 for the diagnosis) to a Diesel Shop in Downey(Dieseltune). Anyway Dieseltune figured out the fuelheater in the fuel filter was bad and just unplugged it. I wrote a letter to Ford of Upland and they have refused to refund me the money for the diagnosis. Anyone have a similiar experience and how did you deal with it? I know it's only $100 but I don't think i should have to pay for something I didn't get.

I want to know which is the best diesel for use ?


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Read your post and have a mixed reaction, on the one hand, had they replaced the computer for an undisclosed amount of loot, would they have stood by the repair and helped you out, my guess is probably not, on the other hand, are you sure the computer did not overheat the heater and kill it? I don't know... It is rare for a dealership to refund the shop time for diagnosis, even if the diagnosis is incorrect, first of all because the computer could be bad, the diesel shop didn't actually "fix" anything, who's to say you get the heater replaced and the ECM wont run it?

Sorry, IMO you got F'ed out of $100, now you know who to go to if you have an issue...Just my .02c

GT

Good point, If I replace the heater it is possible the computer will not be able to run it. However, from my research I fave found that the computer and heater are on the same circuit and a short in the heater will cause the computer to malfunction or burn the fuse. I called Ford Motor Co. today and they said that the dealer should give me my money back but they can not force them to. My next stop is San Bernadino County Courthouse so I can take them to small claims court. To me it is a matter of principle. As an electrician, if I had done the same thing, I would just give the money back. Thanks for your input. This boards are a great opportunity to get objective points of view.

I'm in Rancho Cucamonga, did you have the cam position sensor recall done? Could be the culprit. Didn't fix my problem may work for you. All the mechanic did on mine was unplug the heater(harness right at the fuel filter) and disconnected the battery to reset the comp..

Could be the IRP valve is acting up, get goofy symtoms when the nut is loose on the magnet. Another possibility is the IPR is fouled, a piece of debris is making it stuck or be sluggish. As far as the CPS, never did the recall, but did put the I-6 CPS sensor in, big improvement over a good working stock CPS....quieter, and improved MPG.

What is an I-6 CPS, and what was your mpg improvement?

I know C.P.S., cam position sensor, don't know what I-6 means.

Originally Posted by 454Carribean

I know C.P.S., cam position sensor, don't know what I-6 means.

It's the CPS for the 6 cylinder IH