Stuck with a F*** up
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Stuck with a F*** up

  1. #1
    Platinum Member BigSteve's Avatar
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    Default Stuck with a F*** up

    I got a call today from a very good customer, that has a fleet of trucks.

    He tells me that one of his international bobtail trucks is having trouble the driver is having to add water everyday any ideas

    I said yes, first we test and not guess !!!

    I tell him a quick pressue test and we can check for external leaks first and if we dont find it, we will take a oil sample and have it checked for coolent in the oil.

    If we have coolent in the oil we will drop the pan and do a second presure test and check for a leaking sleeve or a pin hole in the sleeve. If thats good we may have a injector copper in the head.

    He tells me that sounds good only one problem the driver took the motor all apart and its a basket case and he in way over his head and I need the truck up and running ASAP
    Last edited by BigSteve; 05-18-2012 at 11:35 PM.
    If you ain't the lead dog the view is always the same !

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  3. #2
    gn7
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    Senior Member Hass828's Avatar
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    Fix it! Just hit 'em in the wallet $$$ and be sure to explain that it would have been much less expensive if they'd just brought it to you in the first place.
    "if we keep doing it the same way we always do..we will always get the same results"
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    Senior Member bp298's Avatar
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    Quote Originally Posted by BigSteve View Post
    He tells me that sounds good only one problem the driver took the motor all apart and its a basket case and he in way over his head and I need the truck up and running ASAP
    "all apart" could mean different things to different people. he might have taken the air cleaner off... after all, it's the driver...

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    Senior Member southwind21's Avatar
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    What engine? Egr or none? Dt , cat, cummins , Detroit ? Don't matter hit that wallet!

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    Senior Member Franger's Avatar
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    QUOTE: "I got a call today from a very good customer, that has a fleet of trucks"

    Stick him in the wallet is the advice from some
    .... great way to treat a "very good customer" .... especially when he has "a fleet of trucks"

    Yep sounds like good sound "business 101" success practices....

    BigSteve, here's a thought, by continuing to treat your very good customer like you apparently do. He, being a man who has at the least enough business sense to have a fleet of trucks, he'll understand that you could have gouged him for his drivers stupidity, but chose not to..... that's a man who will continue to value you

    just my 2 cents

  9. #7
    Senior Member SoldHondaBoughtHondo's Avatar
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    Handle the job ASAP...for a very good customer always.
    The price depends on how much of a mess it is to begin with.
    If it's bad just make sure he knows it's really really bad...Give him the really really bad price....and just charge him the bad price.
    That way he gets his rig back to work making him money, you make your money...customer is happy for the service and the very good customer discount..

    It's not always how you treat a customer...It's how he thinks you treated him.
    "A liberal paradise would be a place where everybody has
    guaranteed employment, free comprehensive healthcare, free
    education, free food, free housing, free clothing, free
    utilities, and only law enforcement has guns. And believe it or
    not, such a place does, indeed, exist: It's called prison."

    Sheriff Joe Arpaio
    Maricopa County Sheriff's Office

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    Default Grab a spare..

    I would suggest he buy a "crate" engine to immediately get the truck back on the road making money. Expensive? Yes....BUT, if he has a fleet of trucks he should have a spare engine kicking around anyway..Then you can rebuild the one the driver took apart in the next month or so after doing all the necessary tests/machine work..... The next time an engine fails he'll have the spare sitting their ready to rock and keep the truck making money..... It is then he will really appreciate your advice this time.... It is amazing how much a truck could have earned while it sits waiting for an engine to be rebuilt.... That figure isn't exactly what it would have earned, but to an owner it sure seems like it.........Yes I know those motors aren't cheap, but the cost is deductible!!!!!
    Ray
    LOUD BOATS SAVE LIVES

  11. #9
    Platinum Member BigSteve's Avatar
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    Quote Originally Posted by gn7 View Post
    And he still has a job?
    That's the funny part nobody can get ahold of him. He's a good worker and looks after the equiptment. He will try and tackle any job and for the most part does a good job !!!
    Times are tough and He sets a good example of why he has a job.

    I will do what ever my customer needs with a smile on my face and remind them call me first I might just save you time ,money and headaches. Will be there at 6:30 AM monday and discuss all the options.
    If you ain't the lead dog the view is always the same !

  12. #10
    Senior Member ap67et10's Avatar
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    You can pay me now, or pay me more later! My customers come to me because they know I save them in the long run...even if it costs them more now. I've fixed lots of cars screwed up by other "techs" and it ALWAYS cost more since I have to fix the screw up, then fix the actual problem.

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