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Bad business

  1. #1
    Retired Air Force Master Sergeant's Avatar
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    Default Bad business

    I ordered two books from Reher-Morrison. The Fed-Ex tracking # said it was delivered (with no signature) but I never recieved it. I assume it was stolen from my front door? When I called Reher-Morrison they told me there was nothing they would do for me. Fed-Ex at least opened a case file with the posibility of re-embursment. Who should be accountable here or am I just out of luck?

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    Senior Member Luckie Stiff's Avatar
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    Quote Originally Posted by Master Sergeant View Post
    I ordered two books from Reher-Morrison. The Fed-Ex tracking # said it was delivered (with no signature) but I never recieved it. I assume it was stolen from my front door? When I called Reher-Morrison they told me there was nothing they would do for me. Fed-Ex at least opened a case file with the posibility of re-embursment. Who should be accountable here or am I just out of luck?

    Why would R-M be liable for them? They shipped them, they're off the hook, if Fed Ex left it on the front porch without a signature and it got gripped, then Fed Ex is on the hook. Did you specify that you wanted a signature on the delivery? Fed Ex is pretty good at handling customer claims, I'm sure they'll make it right.
    "Don't you realize that there are already enough people in the world to hate without you putting in so much effort to give me another?"

  4. #3
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    Fed-x don't let them off the hook. Pat

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    Boat Nut sleekcrafter's Avatar
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    R-M should be dealing with the mess, they chose the shipper/delivery. R-M should handle it from their end, and just send out another book, then they can deal with Fed Ex directly to get their moneys back. Your just a third party, with little leverage.

  7. #5
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    The general rule, many times in writing, somewhere in the order process, is that once it leaves the supplier's hands they are not responsible. (When packing lists or order forms reference FOB that is Freight on Board. Equates to theoretically "who's hands it's in" and who is responsible for shipping charges) Most of those suppliers however will say something to the effect that they will assist you with your dealings with the carrier as much as they can on their end. They spend a few dollars with them and hopefully have that bargaining power to influence them to do the right thing. If you dealt with a low-lever customer service drone maybe try to get higher up in the food chain there. They should help some.

    Fed-Ex may have changed, but at one time wouldn't leave a package without a signature unless they had you, at some time, sign a release allowing them to do so. Kind of like "signature on file" for that residence or business. There could be a stipulation on that though as to being under a certain dollar amount. They should have the burden to show you proof of delivery.

    However, with all of that being said, Fed-Ex has a track record of stalling and dragging their feet on claims. Presumably with the hope that someone such as you doesn't have the human strength and will-power to endure countless days, weeks, months of phone calls, emails and delays so they ultimately give up. Google some wording to the effect of Fed-Ex complaints with a variable of wording options and you will see a lot of horror stories. I used them as my shipper for a while. They are the absolute worst, most incompetent people to deal with and I couldn't take it anymore. They are cheaper for the ground stuff, but at what real expense?

    When I first glanced at your post though I thought that you wrote that you had ordered two blocks. That would have been a bummer. Couple of books isn't as bad. (I obviously am not familiar with Reher-Morrision)

    Good luck with your endeavor and I hope you receive results. Stay after Fed-Ex like white on rice.

  8. #6
    Senior Member Futs's Avatar
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    I had something similar happen with fed ex. looked at the tracking number and it said it had been delivered. I called fed ex and they said infact that it was delivered and i told them, well i didnt sign anything so how can you prove to me that it was delivered? They said they would open a case and look into it. Well the next day it actually arrived at my front door. I called them back to see WTF and they said Their wharehouse
    had scanned the item by accident and that infact it hadnt been delivered and they found it in the warehouse and they sent it right out.

    Hope it all works out for ya.

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    Jackwagon Patrolman Rexone's Avatar
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    Fed X will be responsible up to insurance limit on package (for a couple books my guess would be covered w/no addl insurance).

    When something like this happens (it does happen) with UPS (the carrier we use mainly) we always start the claim as a courtesy to the customer. I'm sure different companies may handle it differently.

    It is not the shipper's fault when the carrier screws up or loses something, it is the carrier's fault. If the item had been heavily insured (as in real valuable) Fed X would probably not left it without a sig. It is a probability game with the carriers. People have been known to follow the delivery trucks around and steal crap they drop off.

    Bottom line is once it leaves the shippers door it is the responsibility of the carrier, in this case Fed X (as long as insured properly by the shipper). Most sellers with customer service concerns though will start the claim process for their customers.

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    A lot of good info. Thanks

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    Nothing leaves DSC without signature confirmation and insurance. If you didn't request a direct delivery signature or insurance for your items, and RM sent it without signature required or insurance, it's between you and RM.

    Fedex, USPS, UPS and the rest have safegaurds that ensure trouble free delivery.

    In order for them to work, someone has to request them. I always do when I ship(everyday), and I do when I have items shipped to me. It's worth the extra dollar.

    Good luck. I hope your stuff turns up, is replaced, or, that you are at least reimbursed by someone.

    RR

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    Senior Member Cheyenne 372's Avatar
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    I had a Fed-Ex driver come in my store Wednesday and tell me that they had delivered a package to my store on the 18th but forgot to get a signature.

    They had opened a case on it and he wanted me to sign a piece of paper saying that we had signed for a package on the 18th.....!!

    We had no Fed-Ex deliveries on the 18th....and I told this driver that. He insisted that he was here but when I told him that I could review my surveillance system and verify what he claimed, he said never mind and hauled ass.

    Sounds like a Fed-Ex guy forgot where he dropped something off and wants me to take the hit for it.

  13. #11
    Senior Member Delemorte's Avatar
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    Quote Originally Posted by Wicked Performance Boats View Post
    Fed-x don't let them off the hook. Pat
    this
    Quote Originally Posted by jetboatperformance View Post
    the ensueing fire would likely be extinguished by the sinking however

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    Senior Member jetboatperformance's Avatar
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    We (JBP) consider the shippers (in our case UPS) a "contract worker" we hire to perform a specific task, just like any other worker or subcontractor they are an "extension" of us. I personally belive its up to me to see and supervise that they (the shippers) do the job we've contracted and they've agreed to do correctly and in a timley manner (and to mine and my customers satisfaction). When a package is delayed lost or damaged. The "agreement to send ship the parts in a given time frame and fashion was made by us and I belive its up to us to do this , I will spend whatever time,emails , phone calls are neccesary to make sure that the customer gets thier parts in a timely manner and in the condition was agreed on. Delays for weather and inevitable "screw ups" do happen , typically our local reps and corporate UPS Cust servcice contacts will pull together (with some occasional arm twisting) to get this done . We will depending on the circumstances send a replacement shipment if it appears to be a package that is lost or damaged and settle with UPS on our own Tom

    * just my 02 , I'm the kind of person when I want some thing and order it I want within the reasonable time frame promised and agreed upon

  15. #13
    Renegade jet tunneljet's Avatar
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    RM should be using a good UNION shipper like UPS.

  16. #14
    Member RUFF IDLE's Avatar
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    Quote Originally Posted by jetboatperformance View Post
    We (JBP) consider the shippers (in our case UPS) a "contract worker" we hire to perform a specific task, just like any other worker or subcontractor they are an "extension" of us. I personally belive its up to me to see and supervise that they (the shippers) do the job we've contracted and they've agreed to do correctly and in a timley manner (and to mine and my customers satisfaction). When a package is delayed lost or damaged. The "agreement to send ship the parts in a given time frame and fashion was made by us and I belive its up to us to do this , I will spend whatever time,emails , phone calls are neccesary to make sure that the customer gets thier parts in a timely manner and in the condition was agreed on. Delays for weather and inevitable "screw ups" do happen , typically our local reps and corporate UPS Cust servcice contacts will pull together (with some occasional arm twisting) to get this done . We will depending on the circumstances send a replacement shipment if it appears to be a package that is lost or damaged and settle with UPS on our own Tom

    * just my 02 , I'm the kind of person when I want some thing and order it I want within the reasonable time frame promised and agreed upon
    Very well put. Like your buisness ethics .
    My garage is BIGGER than my house, NO PROBLEM ! Any questions?

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