Just want to vent a little. Doing it in the Jet section because it has to do with shipping jets.
I’m so XXXXXXX mad, I can hardly write. UPS has broken two new and 1 rebuilt pumps in the past 30 days. They are about to break me. I’ve packed every one according to their specs, and they won’t pay for them even though they were signed off at the dock for packing and insured. I’ve been fighting with them for two weeks. Then they leave me a message on the machine at night. CASE CLOSED. I don’t know what the hell to do.
Wed, I laughed and told the UPS man, go ahead and take one more before I switch back to FedEx, It only goes to Wichita, and surly they can deliver one that close without damaging it. Well; I just got this email 30 min ago.
Here’s the pictures of the pump. I really can’t win for losin!!!
This is what happened on my end in case you need it for a claim to UPS. I received the package via UPS on Friday afternoon. The delivery guy struggled with it (carrying it – didn’t use a dolly). He threw it down on the concrete – very hard according to my standards. I took it to the garage and went out this morning, opened it and noticed the crack.
I called the UPS shipper here and they said that there wasn’t anything that I could do that you would have to initiate the claim process.
Please let me know what I need to do on my end.
Sorry for the inconvenience once again!!
I sure hate to have to switch back to FedEx again because of their erratic pick up times in our remote area. But, It looks like UPS leaves me no choice. I quit UPS 6 years ago because of the same problem when I was back in KS. Then I shipped with FedEx for 6 years, same packaging every time, and NEVER had a broken pump. Three months ago I switched back to UPS because of their easier pickup schedule here, and now I have three broken pumps that they will not pay for. I’ve spent a lot of money buying their insurance. It is NO GOOD!