Performance Boats Forum banner

1 - 20 of 68 Posts

·
Registered
Joined
·
1,379 Posts
Discussion Starter #1 (Edited)
Just want to vent a little. Doing it in the Jet section because it has to do with shipping jets.


I’m so XXXXXXX mad, I can hardly write. UPS has broken two new and 1 rebuilt pumps in the past 30 days. They are about to break me. I’ve packed every one according to their specs, and they won’t pay for them even though they were signed off at the dock for packing and insured. I’ve been fighting with them for two weeks. Then they leave me a message on the machine at night. CASE CLOSED. I don’t know what the hell to do.



Wed, I laughed and told the UPS man, go ahead and take one more before I switch back to FedEx, It only goes to Wichita, and surly they can deliver one that close without damaging it. Well; I just got this email 30 min ago.



Here’s the pictures of the pump. I really can’t win for losin!!!



This is what happened on my end in case you need it for a claim to UPS. I received the package via UPS on Friday afternoon. The delivery guy struggled with it (carrying it – didn’t use a dolly). He threw it down on the concrete – very hard according to my standards. I took it to the garage and went out this morning, opened it and noticed the crack.

I called the UPS shipper here and they said that there wasn’t anything that I could do that you would have to initiate the claim process.



Please let me know what I need to do on my end.

Sorry for the inconvenience once again!!

Thanks



I sure hate to have to switch back to FedEx again because of their erratic pick up times in our remote area. But, It looks like UPS leaves me no choice. I quit UPS 6 years ago because of the same problem when I was back in KS. Then I shipped with FedEx for 6 years, same packaging every time, and NEVER had a broken pump. Three months ago I switched back to UPS because of their easier pickup schedule here, and now I have three broken pumps that they will not pay for. I’ve spent a lot of money buying their insurance. It is NO GOOD!

Duane HTP
 

·
Registered
Joined
·
3,739 Posts
I ship some very delicate parts for my work from time to time. UPS almost always broke them, never paid.

Fedex has broke a few, but they have paid every single time and they pay quickly for broken items. Never had any problems with Fed Ex on insurance claims.

I ship stuff UPS when I know they can't f*ck it up.

When it's really important, ships Fed Ex

I have active accounts with both, UPS almost always beats Fed Ex on price, but that is it.

UPS sucks. The insurance you pay for always is useless. They never cover anything. They will always say that the poorly packaged, or incorrect packaging.......
 

·
Administrator
Joined
·
16,888 Posts
Hmm...... nice picture :D

No insurance?
 

·
Registered
Joined
·
262 Posts
I hear you Duane. UPS broke a billet Scat crankshaft. I about shit when I received the package. Sent it back to the place I ordered it from, they magged it and found a crack. How the hell do you break a billet crankshaft? I did get my money back from UPS though. Next crank I ordered was a billet Bryant Racing crank. They dropped this one too, this time I shit down both legs. I sent this one back to Bryant Racing, Joe checked it over and there was no "Significant" damage. Joe built a wood box and placed the crank in the cardboard box and then in the wood box and shipped it again.

Check you PM's Duane.

Vern


 

·
Registered
Joined
·
3,739 Posts
I hear you Duane. UPS broke a billet Scat crankshaft. I about shit when I received the package. Sent it back to the place I ordered it from, they magged it and found a crack. How the hell do you break a billet crankshaft? I did get my money back from UPS though. Next crank I ordered was a billet Bryant Racing crank. They dropped this one too, this time I shit down both leggs. I sent this one back to Bryant Racing, Joe checked it over and there was no "Significant" damage. Joe built a wood box and placed the crank in the cardboard box and then in the wood box and shipped it again.

Check you PM's Duane.

Vern


roll it out of the back of a truck.
 

·
Spiral out
Joined
·
1,545 Posts
Keep paying the extra cost/inconvienience on FedEx to make sure they still stay ahead in customer service as you say.....I'm sure you and they will appreciate the business.

UPS sucks and you keep paying.....and getting largely disappointed in their whole service. Why the F would you keep giving them $$$$$?

Everything I've shipped (nowhere near as bulky as your stuff) has always gone USPS....and so far I've never had an issue......so I keep using their service.
 

·
Registered
Joined
·
211 Posts
I hear ya one UPS I once got a vaccum pump that UPS had repackage and labled it, before signing for it I open the box to find a pump that looked like it had fell out of the truck and ran over several times. Last year I ordered a pair of 16v powermasters and one of them had been dropped very hard sent it back to the distributor and they handled the claim with ups and no cost to me.

Try to get ahold of a higher up at UPS if you sqeack loud enougn and long enough they will have to do something.
 

·
I'm No Expert
Joined
·
3,139 Posts
Sucks because the UPS guys around here are so much nicer and cooler guys than the fedex guys. The UPS guys here carry dog treats, take some time to get the know you, and will actually sit with your dog for a few minutes. This of course just helps protect there ass :D

The fedex guys are idiots, they are never on time, and one of them tried to tell me my dog big him 2 weeks prior of a delivery... He said it bit his hand. I think what happened was that the UPS guys give him treats so he went up to smell the guys hand and the dudes fingers maybe hit his teeth or mouth alittle bit. No way he got big. Anyway this idiot tells my 30lb, 6 year old son to hold my 70 pound pitbull like my sons going to be able to stop him from "attacking" him.

I did have a friend way back to worked at UPS, he told me they just throw shit around. he worked in the loading area (loading trucks).

It's sad that so many business's these days cant seam to do quality work or stand behind there work.
 

·
Registered
Joined
·
1,379 Posts
Discussion Starter #10
Yeah, our driver here locally is not the problem, He's a really nice guy and has tried to help. He says the problem is at the distribution centers like our stuff goes through in St Louis. Said he used to work there and has seen hundreds of packages fall off of clogged conveyer belts over 30 feet in the air. That should be what insurance is for. It's hard to pack a 125 lb. pump to withstand anything like that.
 

·
Registered
Joined
·
354 Posts
UPS u people suck............ I have watched ups throw my sh!t over the fence and watch it hit the ground, can,t even open the gate and set it down. I for 1 will never ship ups and allways try to get my stuff shipped fedex.Sorry to here about your luck.
1HB
 

·
Registered
Joined
·
7,464 Posts
Duane I feel your pain ,We ship alot of jets too and folks ship them in , we even have a " Boxing instruction tutorial" we send out ! Those monkeys can break anything ! Keep on them and don't let up , call UPS Corporate customer relations in Atlanta and complain (I'll give you the number) ask to speak to the UPS CEO's executive secretary ! about 1 out of every 15 to 20 jets gets damaged , they always turn it down the first couple go rounds , (we call it the flinch test) the people your dealing will be the UPS "insurance adjusters" probably Crawford and company (contractors) Keep fighting and don't let up Ohhh the stories I could tell you :|err Tom
 

·
Registered
Joined
·
262 Posts
Duane I feel your pain ,We ship alot of jets too and folks ship them in , we even have a " Boxing instruction tutorial" we send out ! Those monkeys can break anything ! Keep on them and don't let up , call UPS Corporate customer relations in Atlanta and complain (I'll give you the number) ask to speak to the UPS CEO's executive secretary ! about 1 out of every 15 to 20 jets gets damaged , they always turn it down the first couple go rounds , (we call it the flinch test) the people your dealing will be the UPS insurance "insurance adjusters" probably Crawford and company (contractors) Keep fighting and don't let up Ohhh the stories I could tell you :|err Tom
Good advice.
 

·
Half a bubble off
Joined
·
2,467 Posts
Don't even get me started on UPS.

So I figured, fine, I'll go to FedEx to ship the next package.

Well, 2 days later the package arrived at our house instead of where I shipped it to. Yup, FedEx shipped it in a big circle back to me.
 

·
Boat Nut
Joined
·
5,131 Posts
Shipping with UPS your garranteed a ten foot drop, at any distribution center. Service is spot on with UPS, not so with FedEx.
 

·
Registered
Joined
·
7,464 Posts
FedEx isn't much better huh Tom, they dont break parts they lose them.
Not much and I don't use them but Summit does ! day before Yesterday my Fed ex Next day pakage (with Tommy's AN fittings) was "lost" after I yelled and threatend told them I had a guy enroute 250 miles to retrieve a boat (and they said there was nothing they could do , I got put on hold and the local depot supervisor answered , then he drove the package 2o miles to the shop and put it in Josh's jeep while we were at lunch ;)
 

·
Boat Nut
Joined
·
5,131 Posts
Summit Fed Ex delivery is next day for me, even being two states away, can't knock that. If in stock, it's never missed the 8 am drop :)
 
1 - 20 of 68 Posts
Top