Thank you for taking the time on a Sunday to drive 40 miles to the boat launch with your family in tow to take care of an issue with my boat.... You had me back on the water with a smile on my face on a Sunday afternoon when you could have waited until monday to return my call and see what the problem was... You could have said bring the boat to me and I will look at it when I have time... You could have said try this or that yourself and call me back.....
Bottom line is Tim, you brought your wife and your son all the way to the boat launch, addressed the issue (air pocket in the water pump) and took the time to go on a boat ride to insure there were no problems... All on your day off!!!
Thats customer service
Thank you, Chris